Experience
2011 - Ongoing
Communications Strategist & Program Designer
Independent Consultancy - Global
Notable clients from the following sectors include:
Arts: Asia Society, LIFT Festival, Serpentine Galleries, Santa Cruz MAH
Nonprofits: Refuge Point, SocialTIC
Social Enterprises: Endeavor, LGT Impact
Initiatives: OF/BY/FOR ALL, Dream Office of Imaginary Friends
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Facilitating collaboration: Designed spaces, practices, and processes for stakeholders to have constructive conversations and collaborate on complex challenges in new ways
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Shifting perspectives: Led facilitated sessions of all sizes involving a diverse array of internal and external stakeholders with different perspectives on complex issues
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Network building: Helped diverse groups identify and pursue opportunities to strengthen their collaborative connections
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User research & synthesis: Planned and conducted stakeholder research to develop in-depth big picture insights into organizational systems
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Mentoring: Guided and coached teams and stakeholders on design and communication strategy methods to increase collaboration and productivity
2017 - 2018
Content Strategist & Service Designer
Bloomberg Philanthropies - City of Austin
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Developed and facilitated the City’s first lived experience advisory group comprised of individuals experiencing homelessness meeting bi-monthly with service providers, growing it from 10 to 16 members since October 2017
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Designed life skills programs and a feedback loop to service providers that resulted in an increase in civic engagement
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Led and facilitated a team of researchers and a graphic designer to produce the City’s Solve For Homelessness website
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Conducted content audit of Austin’s main shelter and mapped out best practices and designed content strategy for 10 service providers working with the homeless
2012
Associate Director
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Launched first Asia office and educated clients and partners on Endeavor’s unique approach to entrepreneurship
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Selected, coached, and managed high-impact entrepreneurs and high-profile mentors into the international network
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Led and oversaw communications strategy and structures, including team management and coaching, cultivating media partnerships, and organizing entrepreneurship events with Bain, McKinsey, and Fortune 500 CEOs
2008 - 2010
Associate Features Editor & Journalist
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Managed cross-functional teams of designers, editors, and reporters to produce a 12-page Features section for a national English-language newspaper with a daily print run of 40,000
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Solo roving reporter covering all beats, including Features, News, Business, and Sports
Skills
Communications
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Storytelling
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Content Strategy
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Team Leadership
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Resource Management
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Partnership Development
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Community Development
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Spanish
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French
Design
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Service Design
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Curriculum Design
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Prototyping
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Concept Development
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Usability Testing
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Qualitative Research
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Project Design & Management
Tools
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Microsoft Office Suite
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Trello, Asana, Slack
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Sketch & Invision
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Adobe Creative Suite
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Mailchimp
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CMS platforms: Squarespace, Wordpress, Wix
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Google Analytics
Education
University of Washington, Seattle
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MHCID
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Majored in Human Computer Interaction & Design, an interdisciplinary program comprised of the schools of Art & Design, Information Technology, and Engineering.
School of Oriental & African Studies, London
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MA History of Art
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Majored in History of Art
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My thesis was on the scenography of conflict-themed theatre
Executive & Development Programs
INSEAD Social Entrepreneurship
INSEAD, Singapore campus
World Bank - Annenberg Institute on Reform Communications
University of Southern California, Los Angeles
Seth Godin’s AltMBA
Online program
Chef's Training Program
Natural Gourmet Institute for Health and Culinary Arts, New York City
Creative Facilitation
PYE Global, Seattle