Experience
2011 - Ongoing
Communications Strategist & Program Designer
Independent Consultancy - Global
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Notable clients from the following sectors include:
Arts: Asia Society, LIFT Festival, Serpentine Galleries, Santa Cruz MAH
Nonprofits: Refuge Point, SocialTIC
Social Enterprises: Endeavor, LGT Impact
Initiatives: OF/BY/FOR ALL, Dream Office of Imaginary Friends
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Facilitating collaboration: Designed spaces, practices, and processes for stakeholders to have constructive conversations and collaborate on complex challenges in new ways
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Shifting perspectives: Led facilitated sessions of all sizes involving a diverse array of internal and external stakeholders with different perspectives on complex issues
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Network building: Helped diverse groups identify and pursue opportunities to strengthen their collaborative connections
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User research & synthesis: Planned and conducted stakeholder research to develop in-depth big picture insights into organizational systems
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Mentoring: Guided and coached teams and stakeholders on design and communication strategy methods to increase collaboration and productivity
2017 - 2018
Content Strategist & Service Designer
Bloomberg Philanthropies - City of Austin
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Developed and facilitated the City’s first lived experience advisory group comprised of individuals experiencing homelessness meeting bi-monthly with service providers, growing it from 10 to 16 members since October 2017
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Designed life skills programs and a feedback loop to service providers that resulted in an increase in civic engagement
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Led and facilitated a team of researchers and a graphic designer to produce the City’s Solve For Homelessness website
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Conducted content audit of Austin’s main shelter and mapped out best practices and designed content strategy for 10 service providers working with the homeless
2012
Associate Director
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Launched first Asia office and educated clients and partners on Endeavor’s unique approach to entrepreneurship
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Selected, coached, and managed high-impact entrepreneurs and high-profile mentors into the international network
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Led and oversaw communications strategy and structures, including team management and coaching, cultivating media partnerships, and organizing entrepreneurship events with Bain, McKinsey, and Fortune 500 CEOs
2008 - 2010
Associate Features Editor & Journalist
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Managed cross-functional teams of designers, editors, and reporters to produce a 12-page Features section for a national English-language newspaper with a daily print run of 40,000
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Solo roving reporter covering all beats, including Features, News, Business, and Sports
Skills
Communications
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Storytelling
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Content Strategy
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Team Leadership
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Resource Management
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Partnership Development
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Community Development
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Spanish
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French
Design
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Service Design
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Curriculum Design
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Prototyping
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Concept Development
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Usability Testing
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Qualitative Research
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Project Design & Management
Tools
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Microsoft Office Suite
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Trello, Asana, Slack
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Sketch & Invision
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Adobe Creative Suite
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Mailchimp
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CMS platforms: Squarespace, Wordpress, Wix
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Google Analytics
Education
University of Washington, Seattle
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MHCID
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Majored in Human Computer Interaction & Design, an interdisciplinary program comprised of the schools of Art & Design, Information Technology, and Engineering.
School of Oriental & African Studies, London
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MA History of Art
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Majored in History of Art
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My thesis was on the scenography of conflict-themed theatre
Executive & Development Programs
INSEAD Social Entrepreneurship
INSEAD, Singapore campus
World Bank - Annenberg Institute on Reform Communications
University of Southern California, Los Angeles
Seth Godin’s AltMBA
Online program
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Chef's Training Program
Natural Gourmet Institute for Health and Culinary Arts, New York City
Creative Facilitation
PYE Global, Seattle