The Service
Using content strategy and service design to communicate the needs of people experiencing homelessness and their provider while creating a shared understanding.
The Client
In 2017, the City of Austin's Innovation Office secured a grant from Bloomberg Philanthropies. Austin was selected from a pool of municipalities with a demonstrated commitment to designing and delivering bold solutions to solve homelessness.
The Challenge
How can we create a shared understanding of the system that solves for homelessness?
​
​How can we help people who care and want to engage have additional ways to participate in helping to end homelessness?
​
How can we increase trust in the homeless community in service providers and build a support network for individuals experiencing homelessness?
The Approach
​
ENGAGING COMMUNITY
​
In order to solve the issue, we first needed to understand it. In Oct 2017, we launched Austin's first lived experience advisory group by engaging with individuals experiencing homelessness: Austin's Homelessness Advisory Committee